balmAround.

Privacy Policy

 Effective Date: 22 August 2025

1. Introduction

Balmaround respects your privacy and is committed to protecting the personal information you provide. This policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth).

2. What Personal Information We Collect

We may collect personal information including but not limited to:

  • Name

     

  • Contact details (email, phone number, address)

     

  • Date of birth

     

  • Health information (where relevant to services provided)

     

  • Appointment history

     

  • Payment information

     

  • Emergency contact details (if provided)

     

3. How We Collect Personal Information

We collect information through:

  • Online forms

     

  • Checkout for Shipping

     

  • Direct communication (email, phone, in-person)

     

  • Website interactions (via cookies or analytics tools)

     

4. Why We Collect Personal Information

We collect your information to:

  • Manage orders and shipping

     

  • Process payments and issue receipts

     

  • Comply with legal and regulatory obligations

     

  • Improve our services and website experience

     

5. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose your information to:

  • Professional advisors (e.g., accountants, legal representatives)

     

  • Third-party service providers (e.g., appointment software, secure payment gateways such as Stripe or PayPal)

     

  • Booking and eCommerce platforms we use (e.g., WordPress/WooCommerce, SiteGround hosting)

     

  • Regulatory bodies where legally required

     

6. How We Store and Protect Your Information

Your personal information is stored securely using encrypted cloud-based systems and eCommerce platforms. We take reasonable steps to protect it from misuse, loss, unauthorised access, or disclosure.

7. Website Analytics and Cookies

Our website may use cookies and tracking tools such as Google Analytics to improve functionality and user experience. You can choose to disable cookies via your browser settings.

8. Access and Correction

You may request access to or correction of your personal information by contacting us at naturalskinfood@balmaround.com

9. Complaints

If you have a concern or complaint about how your information is handled, please contact us at info@balmaround.com.au. If unresolved, a complaint can be lodged with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

11. Contact Us

For questions about this policy, please contact:

Balmaround
Email: naturalskinfood@balmaround.com