balmAround.

Terms And Conditions

Website Terms and Conditions

Effective Date: 22 August 2025

1. Overview

This website is owned and operated by balmAround. By accessing or using this website—including, but not limited to, balmaround.com and balmaround.com.au—you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with any other policies or notices posted on this site. If you do not agree to these Terms, you must not access or use this website.

2. Products and Services

  • balmAround offers handmade, natural skincare products, including balms, serums, sprays, body washes, and subscription boxes.

     

  • Product availability may change without notice, and we reserve the right to modify, update, or discontinue products at any time.

     

  • Pricing, descriptions, specifications, and promotions are subject to change at our discretion. We do not guarantee that a product previously available will remain in stock.

     

Australian Consumer Law (ACL):

  • Under ACL, consumers are entitled to products that are of acceptable quality, fit for purpose, match descriptions, and are free from defects. These rights are not excluded by these Terms.

     

3. Orders and Shipping

3.1 Placing Orders

  • Orders may be placed directly through our website. By placing an order, you confirm that all information provided—including billing, shipping, and contact details—is accurate, current, and complete.

     

  • We reserve the right to refuse or cancel any order if inaccurate or misleading information is provided.

     

3.2 Shipping

  • Domestic Shipping: balmAround ships to addresses within Australia. Standard delivery usually takes 5–15 business days, depending on location and shipping method.

     

  • International Shipping: Available on request. Customers are responsible for customs duties, taxes, and import fees.

     

Important: Delivery times are estimates only. We are not liable for delays caused by postal or courier services, customs, force majeure events, or other circumstances outside our reasonable control.

3.3 Order Changes

  • Once an order is confirmed, changes or cancellations may not be possible. Contact us immediately at naturalskinfood@balmaround.com if you need assistance; we will do our best to help.

     

3.4 Returns, Refunds, and Faulty Products

  • Due to hygiene and safety considerations, we cannot accept returns or provide refunds for opened or used products, except where required under ACL.

     

  • If a product is faulty, damaged, or incorrect, contact us within 7 days of receipt at naturalskinfood@balmaround.com.

     

  • We may request photos or further details to assess your claim. Where a product is confirmed as faulty or not as described, we will offer a replacement, refund, or other remedy in accordance with ACL.

     

4. Subscriptions

  • Subscription products (e.g., The Balm It Up Club) require a minimum commitment of 3 or 6 months to access exclusive discounts and free delivery.

     

  • Subscriptions renew automatically after the minimum term unless cancelled.

     

  • You may cancel after completing your minimum term by logging into your account, at least 7 days before your next billing date.

     

  • Cancelling before completing your commitment may result in the remaining subscription fees being charged to your payment method.

     

  • Delivery occurs in the first week of each month, and products are handmade to order; please allow up to 7 business days for dispatch.

     

5. Payment

  • Payment is required at the time of purchase.

     

  • Accepted methods: Credit/debit cards, PayPal, Stripe, Square, and other secure online payment platforms.

     

  • Prices are in AUD and include GST where applicable.

     

6. Product Disclaimer

  • All products are for external use only.

     

  • Individual sensitivities may vary; we recommend patch testing before full application.

     

  • balmAround products are not intended to diagnose, treat, cure, or prevent medical conditions. Consult a healthcare provider for medical concerns.

     

  • Product effectiveness may vary; results are not guaranteed.

     

7. Intellectual Property

  • All website content—including text, images, graphics, logos, product names, and designs—is the property of balmAround or its licensors.

     

  • Content may not be copied, reproduced, distributed, or used without written consent.

     

8. User Conduct

You agree not to:

  • Use the website for illegal purposes.

     

  • Post or transmit harmful, offensive, or infringing content.

     

  • Attempt to gain unauthorized access to the website or systems.

     

9. Third-Party Links

  • The website may include links to third-party sites. We are not responsible for their content, accuracy, or privacy practices.

     

10. Limitation of Liability

  • To the maximum extent permitted by law, balmAround, its officers, employees, or affiliates are not liable for loss, damage, or injury arising from using this website or purchasing products, including direct, indirect, incidental, or consequential damages, except where mandatory consumer guarantees under ACL apply.

     

11. Indemnity

  • You agree to indemnify and hold harmless balmAround, its officers, employees, and affiliates against any claims, losses, or damages arising from:

     

    • Your use of this website or products.

       

    • Breaches of these Terms.

       

    • Violations of law or third-party rights.

       

12. Changes to Terms

  • We may update these Terms at any time. Changes are effective immediately upon posting unless otherwise stated.

     

  • Continued use of the website constitutes acceptance of the updated Terms.

     

 

13. Governing Law

  • These Terms are governed by the laws of Australia.

     

  • Disputes will be resolved in the courts of Queensland, Australia

 

14. Contact Us

For questions about these Terms:
Email: naturalskinfood@balmaround.com